You can reach our customer success team at support@liveprsnt.com. Within your email, please include your order number & your reason for cancelling our order within your message.

We can only cancel orders before they’ve been fulfilled.

If your order is already on its way to you, please refer to return policy for next steps, or reach out to our customer success team for further assistance.

We offer a 30-day return policy. This means you have 30 days after your order arriving to request a refund.

To start a return, please contact us for further instructions.

Items shipped back to us without first initiating a return will not be accepted.

Shipping: Our average delivery times are 3-6 business days, however most customers receive their order within 3 days.